Service
A defined commercial service delivered under written terms.
Customers approach this service when they need a structured, documented commercial outcome rather than an informal arrangement.
The scope is confirmed in a written quotation. Only items expressly listed in the accepted quotation are within scope.
Each engagement produces defined deliverables such as a quotation, specification review, coordination log or supply confirmation.
Enquiry → scope review → written quotation → acceptance → coordination → completion.
Customer contact and company details, product specification where relevant, and any regulatory documentation the customer holds.
Pricing, currency, payment terms and cancellation rules are stated in the accepted quotation.
Timeframes depend on scope and are confirmed in the written quotation.
Cancellation terms are stated in the accepted quotation and follow the published Refund and Cancellation Policy.