Legal

Delivery, Shipping and Fulfilment Policy

Section 01

Delivery regions

Delivery is available to [APPROVED DELIVERY REGIONS]. Requests outside these regions are handled by quotation.

Section 02

Delivery methods

Deliveries are handled through [DELIVERY PARTNERS] and specialist carriers where required.

Section 03

Order processing times

Standard order processing takes [STANDARD PROCESSING TIME] after payment confirmation.

Section 04

Lead times

Estimated delivery time is [EXPECTED DELIVERY TIME], depending on the product, quantity and destination.

Section 05

Delivery charges

Delivery fees ([DELIVERY FEES]) are calculated based on destination, weight and volume, and displayed before payment.

Section 06

International deliveries

Customs, duties and import taxes may apply and are the responsibility of the recipient unless otherwise stated in the quotation.

Section 07

Delivery address accuracy

The customer is responsible for providing accurate delivery information. Failed deliveries caused by incorrect information may incur re-delivery charges.

Section 08

Order tracking and partial deliveries

Where tracking is available it will be shared with the customer. Partial deliveries may be arranged for large orders.

Section 09

Damaged orders and delays

Damaged orders and material delays should be reported immediately in line with the Refund and Cancellation Policy.

Section 10

Digital and service fulfilment

Digital and service deliverables are provided electronically or in the manner specified in the accepted quotation.

Section 11

Force majeure

Delivery timelines are extended by events beyond reasonable control.