Refund and Cancellation Policy

Orders may be cancelled without charge before processing has commenced.

Once processing has started, costs already incurred (packaging, dispatch preparation, sourced components) may be deducted from the refund.

Custom or special-order products are not returnable once production has begun.

Wholesale cancellations follow the terms of the accepted quotation or commercial agreement.

Report damage or incorrect items on receipt with supporting photographs. Approved cases are resolved through replacement or refund.

Duplicate charges caused by payment-processing errors are refunded in full. Failed payments do not result in a charge.

Approved refunds are returned to the original payment method. Processing times depend on the payment provider and issuing bank.

Delivery charges are refundable only where the order was cancelled before dispatch or where the fault lies with FIVE6 GLOBAL LLC or its carrier.

Custom products, special orders, opened hygiene-sensitive items, perishable goods, digital goods and services already delivered are not returnable.

Contact customer support with your order reference and any supporting evidence. We will confirm the next step in writing.

FIVE6 GLOBAL LLC · [SUPPORT EMAIL]