Policy

Complaints Policy

How to raise a concern about an engagement or communication from FIVE6 GLOBAL LLC.

Raising a complaint

Where to send it: Write to management@five6global.online with “Complaint” in the subject line, or by post to Shams Business Center, Sharjah Media City, Sharjah, United Arab Emirates.
What to include: Your company name, the authorised contact, the engagement reference if one exists, what happened, and the outcome you are seeking.
Acknowledgement: We acknowledge complaints in writing and confirm who is handling the matter.
Review: The complaint is reviewed against the accepted written scope and the correspondence on record. We may ask you for further information.
Outcome: You receive a written response setting out our findings and any action we propose, including any refund or credit assessed under the Cancellation and Refund Policy.
Escalation: If you are not satisfied with the response, you may ask in writing for the matter to be reviewed by management. That review is also answered in writing.
Record keeping: Complaints and their outcomes are recorded and handled in line with our Privacy Policy.
Suspected impersonation: If you receive payment instructions, invoices or messages that claim to be from us and you are unsure, contact us on +971 58 921 7245 before acting on them.